Privacy Policy

Last Updated: 06 October 2025

Welcome to Expert Home Nursing Services ("we," "us," or "our"). We are dedicated to providing exceptional and compassionate medical care while protecting the privacy and confidentiality of the personal and health information of our clients ("you"). This Privacy Policy outlines how we collect, use, hold, and disclose your information when you use our services or interact with our website (experthomenursingservices.com).

By using our services, you consent to the data practices described in this policy.

1. Information We Collect

To provide you with professional and compassionate care, we may collect the following types of information:

• Personal Identification Information: Name, age, gender, date of birth, residential address, email address, and phone number.
• Health Information: Medical history, medications, allergies, immunization records, and details about your current health condition required for providing our services, including Nursing Care, Medical Attendant, Senior Citizen Care, Patient Care, Baby Care, Physiotherapy, and Injection & Dressing Visits.
• Contact Form & Appointment Data: Information you provide when you fill out the contact or appointment forms on our website, including your name, contact details, and the nature of your inquiry.
• Technical Data: We may collect non-personal information when you visit our website, such as your IP address, browser type, and pages visited. This is used to improve our website's functionality and is not linked to your personal health information.

2. How We Collect Information

We collect information in the following ways:

• Directly from you: When you register for our services, book an appointment, or communicate with our staff.
• From your guardian or responsible person: If you are unable to provide information yourself.
• From other healthcare providers: Such as hospitals or your doctor, with your consent, to ensure continuity of care.
• Through our website: When you submit our contact or appointment forms.

3. Use and Disclosure of Your Information

Your personal and health information is used for the primary purpose of providing you with quality healthcare. Specifically, we use your information to:

• Create and manage your personalized care plan.
• Communicate with you regarding appointments, care schedules, and your health status.
• Coordinate care with our team of skilled nurses, physiotherapists, and medical attendants.
• Share information with other healthcare professionals involved in your care (e.g., your primary doctor or a specialist), but only with your explicit consent.
• Process payments for services rendered.

4. Data Security and Storage

We are dedicated to protecting your information from unauthorized access, loss, or misuse. Your information is stored securely in both electronic and paper-based formats.

• Electronic Data: Stored on secure servers with password protection, encryption, and firewalls.
• Physical Records: Stored in locked cabinets accessible only to authorized personnel.
• Staff Confidentiality: All our staff are bound by strict confidentiality agreements regarding patient information.

5. Cookies and Website Analytics

Our website may use "cookies" to enhance your user experience. A cookie is a small file placed on your computer's hard drive. You can choose to accept or decline cookies through your browser settings. We use traffic log cookies to identify which pages are being used, helping us analyze web page traffic and improve our website. This data is used for statistical analysis purposes only.

6. Your Rights and Access to Information

You have the right to request access to the personal and health information we hold about you. You can also request to correct any information that you believe is inaccurate or incomplete. To do so, please contact us in writing using the details below.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We advise you to review this page periodically for any changes. The "Last Updated" date at the top of this policy will indicate when it was last revised.

8. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your information, please do not hesitate to contact us: